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Q: What are the operating system requirements
for upgrading to PlaysForSure?
A: PlaysForSure subscription only works with Windows
XP SP1 or later. PlaysForSure does not support any previous version
of Microsoft Windows. While you can install the firmware on your
player and use the player on your pre-Windows XP PC as you always
have to download individual tracks, your PC will not work with
the PlaysForSure online subscription services. If you have further
questions on operating system support, please visit http://www.playsforsure.com
Q: After I update my Rio player firmware, will I still
be able to purchase music by individual song downloads?
A: Yes, once the firmware has been updated, your Rio player
will support both PlaysForSure download and subscription services.
Q: Do I need to back up my Rio player before updating
the firmware?
A: Yes, while you should always back up your music (and
Rio Music Manager is perfect for this task), you will need to back up the content
on your player prior to updating the firmware since part of the update process
formats the player's hard drive, erasing all content, to support both download
and subscription services.
Q: Once I have updated my Rio player firmware, can I
still download CDs I ripped on my PC to my player?
A: Yes, after your Rio player is updated, it will function
just like before, but now with the ability to also support PlaysForSure subscription
services.
Q: Why does Rio only support the Carbon and ce21xx products
with PlaysForSure subscription?
A: For both business and technical reasons, Rio has elected
to only support the current products listed on our PlaysForSure support page.
There are no current plans to support other previous Rio MP3 players.
Q: Which online music stores support PlaysForSure subscription
download services?
A: An updated list of the supporting online music stores
can be found on the PlaysForSure web site ( www.playsforsure.com ).
Q: Once my Rio player is upgraded, will I need to sign
up for a new online music service or update my current online music service?
A: Your online music service will have the instructions you
need to begin subscription service once you have updated your Rio player.
Q: Does Rio recommend any particular PlaysForSure subscription
service?
A: There are several PlaysForSure subscription services
( www.playsforsure.com ) and more
on the way, so you will have several to choose from. They all provide the ability
to download millions of songs from extensive catalogs for a basic monthly subscription
fee. You'll have the freedom to choose the online service you want, based on
your own needs.
Q: Is this upgrade supported for players bought and used outside the U.S.?
A: No. This current upgrade is only for Rio supported players purchased and
used in the U.S. It is U.S. English only; International support will be available
at a later date. Rio will announce International support for Plays For Sure
subscription when appropriate.
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