Troubleshooting   Warranty and Repair   Manuals and Downloads   Install and Usage Tips   Contact Support   Extended Daylight Saving Time How will the Extended Daylight Saving Time affect my ReplayTV Set Top DVR?". Answer >

Find an Answer /  Troubleshooting  To get information that is specific to a particular ReplayTV series, please select that series from the pulldown menu above. If your unable to find a satisfactory solution to your problem you can contact a Customer Support Representative directly.   Troubleshooting   Video    •  The picture on my ReplayTV is pixelated or distorted.    •  I don't see any output from the ReplayTV on my TV. No menus or anything else is visible.    •  No Video Signal error and a blue screen      •  I'm getting a No Video Signal error with my HD Satellite or Cable receiver.      •  I'm getting "No Video Signal" and I've recently moved, changed my configuration, or just completed setup.      •  I have standard cable (no box) and I'm getting "No Video Signal" on 1 or 2 channels. All other channels work fine.   Modem and Network    •  My ReplayTV appears to connect fine, but my Channel Guide is blank.    •  My ReplayTV appears to be connecting fine, but my Channel Guide is missing a few days.    •  Problems Connecting using the Modem      •  My ReplayTV is having problems connecting using a Wireless phone jack.      •  ReplayTV's Modem will not release the telephone line. If I unplug the phone cable from the back of the ReplayTV, I get dialtone again.      •  My ReplayTV stopped connecting suddenly. It worked perfectly fine before.    •  Problems connecting over the Internet. (Ethernet Network)      •  The ReplayTV can't connect or stay connected to the ReplayTV servers using Ethernet.   Channel Guide \ Channel Lineup    •  Channel Lineup is not correct.    •  The ReplayTV Channel Guide is Blank.    •  The ReplayTV Channel Guide is missing a few days.   IR / Serial - Changing Channels    •  The ReplayTV is dropping the last digit when I try to change channels or dropping digits when I change channels one right after another.    •  I get a "No Video Signal" error before each channel change. The channel does change successfully.    •  The ReplayTV drops leading digits when changing channels    •  The ReplayTV cannot change to single digit channels (1-9)    •  The ReplayTV is changing channels inconsistently. Sometimes, it doesn't get the whole channel number.    •  A Menu pops up whenever I change Channels.    •  My cable box/satellite receiver does not respond to IR (infrared) commands from my ReplayTV unit’s IR blaster. What should I do?    •  How do I adjust or tune the IR code settings for my cable or satellite box?    •  There's no IR code listed for my satellite or cable box. I can't use the IR blaster.    •  Cable box problems      •  My ReplayTV is sending each digit 3 times (e.g., 222000666) when it tries to change channels on my Motorola or General Instruments cable box.    •  Satellite receiver problems      •  I can't get any of the SONY IR codes to work with my SONY HD300?      •  My Phillips 5500 series satellite receiver fails to change to a channel if the previous channel starts with the same number. So, changing channel 233 fails, if I'm currently on channel 204.      •  My ReplayTV is not changing channels properly using the serial cable      •  DirecTV D10 Satellite Receivers      •  My ReplayTV can't change to local channels from 2 - 99 on my DirecTV D10 receiver.   Remote Control    •  My ReplayTV is not responding to commands from the ReplayTV remote control. What should I do? Knowledge Base Use the Knowledge Base to find a solution to your question. Utilities • Local Connecting Phone Numbers • Find Your Local Cable or Satellite Provider • Cable and Satellite Box IR Codes

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