If your monthly account needs updating or credit card has expired, refer to Update my Subscription Account for help.

If your DVR is missing channel information, Force a Channel Guide Download will help you update the Channel Guide so that you don't miss your favorite shows.

If you should ever need assistance from ReplayTV's Customer Care, Find My Service Key will help you determine the serial number of your DVR.

Are you unable to connect using your modem or the Internet? The Connection page provides valuable troubleshooting assistance.

If your DVR fails to start up (boot) or is stuck at “Please Wait”, Starting Up can help.

Do you need help Changing Channels on your Cable or satellite box?

Does your TV show a blank screen or “No Video Signal”?

Many of our customer's issues are documented in our easy to use Knowledge Base and FAQs , but if you don't find a solution to your issue, you will be given the opportunity to contact a Customer Support Representative directly.

1. Browse through our FAQs
2. Submit a question to our Knowledge Base