Product support for Rio is separated into two categories, In Warranty and Out of Warranty. Please review the following information to select the appropriate method.
In Warranty Service & Support
If you purchased your product less than 90 days ago, please fax or email your proof of purchase, along with your name, phone number, email address and preferred contact timeframe to Customer Care. Our hours of operation are Monday through Friday, 8:30AM to 5:00PM (PT) ( Excluding Holidays ).
Once confirmed Customer Care will contact you within four business hours . Please be advised that depending on the time you submit your proof of purchase, it may be the following business day.
The fax number and email are listed below, please be advised that both of these numbers are provided for establishing product proof of purchase ONLY. Both of these queues are otherwise unmonitored and will not be answered for product support or inquiries.
If you purchased your product more than 90 days ago, Rio now provides Extended Support for $19.95 per issue. Please click on the link below to purchase Extended Support and receive your Priority Code along with the Extended Support Phone Number. If your product is determined defective you will receive a coupon code for a discount on a featured product.
If your product is damaged or broken and you would like to purchase another, you may do so by clicking the link below to purchase a factory refurbished player from Rio 's authorized repair center.
